Customer Literacy

PT Angkasa Pura II as the holding company of PT Angkasa Pura Solusi presents prime facilities to comfort airport users. This time the innovation is intended for passengers with baggage via the Concierge Express service.

Concierge Express is a premium baggage handling service in the Terminal 3 of Soekarno-Hatta Airport. Unlike the basic service Airport Helper which provides limited number of personnel and trolley, Concierge Express ensures that every user gets service, both personnel and trolley according to the order.

The order is carried out through the Indonesia Airports application which can be downloaded on Google Play (Android) and Apple Store (iOS). In this application, the Concierge Express service is within the eCommerce feature. Prospective customers will be asked to fill in information, such as meeting points (meeting locations) and meeting time. Reservations for Concierge Express services can be made from 48 hours (2 days) to 2 hours before service use. The payment method is done through a virtual account. Currently, the Concierge Express has worked with BNI and Permata banks.

During promo period in November 2018, you can enjoy Concierge Express services for free. After the promo period runs out, each order will be charged a tariff of IDR 50,000.00 per 3 pax (baggage) and for each excess baggage will be charged IDR 10,000.00 per bag.

PT. Angakasa Pura Solusi "Serving the Best"