Customer Literacy

The inter-terminal mobility of airline passengers of Soekarno-Hatta International Airport is facilitated by free transportation services provided by PT Angkasa Pura II (Persero). Before the Skytrain facility operated in 2017, passenger option only fell on the airport Shuttle Bus.

This free Shuttle Bus goes around delivering passengers from Terminal 1, 2 to 3. For passengers who want to use this facility, you have to wait in the outside area of ​​the terminal with the signage "Shuttle Bus Service". The Shuttle Bus will only make a stop at the point of the shelter.

There are two types of Shuttle Bus operating at this airport, the Lower Deck and minibus types. Friendly Lower Deck types are used for persons with disabilities and passengers with excess baggage. The bus entrance is designed not too high to make it easier for passengers to enter the bus. The bus officer is also always ready to help passenger luggage.

This free Shuttle Bus service is also available from and to the Transit Oriented Development (TOD) area at Gate M1 at Soekarno-Hatta International Airport. The shuttle service is divided into 2 (two) zones. Zone 1 serves the trips of Terminals 1 and 2 without passing through the Airport Train Station and office area. While Zone 2 serves the purpose of Terminal 3, after previously stopping in front of ACS (Aerowisata Catering Service), Immigration Stop, Cargo Roundabout Stop and Terminal 3 Gate 3.

Before boarding, make sure you have adjusted the bus departure schedule and flight departure time. The Shuttle Bus at Soekarno-Hatta International Airport operates for approximately 12 hours per day -- with a time interval of every departure for 5-10 minutes and the intermittent travel time reaches 15-20 minutes.

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