Customer Literacy

Tips For The First Timer Airlines Passenger (2) - Preparation

For those of you who have never been flying, boarding a flight for the first time can be an unforgettable experience. Incidents such as forgetting to bring a ticket, checking in late, luggage being held because they do not comply with the baggage requirements, even to miss a flight is very likely to happen. To avoid this, you can listen to a few tips on boarding the first flight below.

Prepare a ticket and identity

Before leaving to the airport, make sure you bring the ticket, identity card (KTP), along with other related documents, such as a valid passport and visa for overseas travel.

You can print the tickets or simply show proof of e-ticket on your smartphone to AVSEC (Aviation Security) officers before entering the secure area.

Note Terminal destination

When you have the tickets, pay attention to the departure terminal where your airline is located. For example Terminal 1A Soekarno-Hatta International Airport (BSH) is intended for Lion Air airlines, flights to Java, Kalimantan, Sulawesi, Papua and Nusa Tenggara. Terminal 2, Gate 3 is filled by KLM Royal Dutch Airlines and China Eastern Airlines. Whereas Terminal 3 is intended for Garuda Indonesia (domestic and international) airlines, Saudi Arabian Airlines, Vietnam Airlines, Korean Air, Xinamen Airlines, China Airlines, China Southern Airlines, AirAsia Indonesia (international), and Indonesia AirAsia Ex (international). Likewise, if you travel at other airports, pay attention to the airport terminal and departure time.

However, there is no need to worry if you arrive at the wrong Terminal at Soekarno-Hatta International Airport. Free mode transportation facilities are provided by the airport, such as shuttle buses and Skytrain (hyperlink skytrain) you can use for inter-terminal trips.

Come early

Ideally, airplane passengers must check-in one hour before departure. Taking into account the duration and distance of your trip to the airport, the potential for traffic jams, the length of baggage inspection and check-in process, you should arrive at the airport at least 2 (two) hours before boarding time.

Baggage Provisions

Before packing, make sure you find out the requirements of passenger flight baggage that have been set by the airport and airlines. Passenger luggage is categorized into 3 (three), articles that are prohibited from being taken to the aircraft, articles that enter checked baggage and are restricted and those are allowed to enter the cabin.

Upon arriving at Security Check Point, AVSEC officers will thoroughly inspect prospective passengers with a Walk-Through Metal Detector (WTMD) engine and passenger luggage with an X-Ray machine. If needed, AVSEC officers will conduct an examination using Body Search.

You can read about the aircraft baggage provisions (Tips For The First Timer Airlines Passenger (1) - Baggage)

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