Customer Literacy

Check-in is according to the airline

Make sure you do the check-in process at the appropriate airline counter. Prepare physical proof of the ticket or e-ticket along with the identity card to show the staff on duty. If you carry many luggage to check-in, please be ready to line up two or one and a half hours before departure. After the check-in process is over, passengers will get a boarding pass.

To save time, use the airline's online check-in service. Usually online check-in can be done at least 24 hours prior to departure. Or you can use the self check-in counter at the airport.

Pay attention to Gate position

After receiving a boarding pass, pay attention to which gate is your flight. Follow the referral to go to the gate. If you have difficulty reaching the gate, ask for directions to the AVSEC officer or Airport Helper.

Arriving at the waiting room, you have to be diligent in checking the announcement board to find out information on flight arrivals and departures, even if there is a change in the gate. Listen carefully to any information that is conveyed through the speaker.

Download the Indonesia Airports application

In order to improve the quality of your experience at the airport, download the Indonesia Airports mobile application available on Google Play and the App Store. You can get information about various airport facilities, such as flight info, airport transportation facilities, e-commerce to shopping centers.

https://www.youtube.com/watch?v=V5mrB7MU3w4&t=65s

PT. Angakasa Pura Solusi "Serving the Best"