Retail & Ancillary

Retail and Concessionaire Management

PT. IAS Support Indonesia (IASS), as a subsidiary of PT. Integra Aviasi Solusi (IAS), has a retail business portfolio which is imparted as management rights by the holding company to manage commercial business space in the airport commercial area operated by PT. Integra Aviasi Solusi.

Currently, PT. IASS manages commercial spaces that are occupied by tenants with various retail businesses, such as convenience stores, food and beverage, retail shops, ATMs, and other business categories that aim to meet the needs of airport visitors and airlines passengers.

Products and Services

• Service Time: according to airport operating hours
• Location of Management: several retail partners are currently located at Soekarno-Hatta International Airport (CGK), Husein Sastranegara International Airport (Bandung), and Halim Perdanakusuma International Airport (Jakarta)

Service Description

IASS has three retail airport business portfolios. First, IASS acts as the main management of rental business (leasing business locations) several retail businesses at airports operated by IAS. Secondly, IASS collaborates with partners as business managers. Third, IASS is the owner of several retail businesses at airports, such as Jetlag Cart Corner and Branded Sale.

In the category of rental and leasing businesses, IASS manages retail partners that are divided into the F & B (Food & Beverages) and non F & B categories, both in permanent and temporary booths.

Development Plan

• Conducting brand and product development to increase the valuation of the Retail division in the future in order to be able to expand the business outside the airport.
• Implementing the O2O (online to offline) Retail system so that it is able to meet the needs of consumers in the digital era.
• Maintain the product and brand development programs tailored to the needs of airport visitors and passenger service
• Integrating centralized transaction systems to facilitate the process of control and supervision of business partners. This performance oversee is designed to assist management to make decisions and determine solutions in order to have an early warning system as well as improving the quality of services.

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