Passenger Services

Saphire Premiair Executive Lounge was established in 2014 as a collaboration between PT IAS Support Indonesia (IASS) and Joint Operation partner PT Ekspres Intercontinental Transportation. Beside of serving commercial airline customers like Citilink, Batik Air and bank partner customers, Saphire Premiair Executive Lounge also prioritizes its services to passengers of private chartered companies  that has a joint operation with the lounge, such as Premiair, Transwisata Air, Indonesia Air, Trans Nusa Air, Enggang Air, dan Jhonlin Air Transport. 

Saphire Premiair Executive Lounge also collaborate with some groundhandling companies, such as Wira Adirajasa Dirgantara, Karisma Bahana Aviasi, Sari Rahayu Biomantara, AFM  Aviasi Indonesia, Indo Asia, dan Suba Air Perdana.

Products and Services

• Service time: 24 hours
• Management Location: Batik Air Check-In Area Halim Perdanakusuma Airport (Jakarta)

Service Description

Saphire Premiair Executive Lounge focuses on providing VIP services for each customer regardless of their flight&rsquos classes. The excellent service is presented through Check-In Assistance and Fast Track facilities. Check-in Assistance service offers convenience for service users in carrying out the check-in process. The Ambassador lounge will help customers take care of all the needs before boarding, starting from the check-in stage to the airplane baggage arrangement.

For Fast Track services, the Saphire Premiair Executive Lounge provides special Security Check point (SCP) II rooms located in the lounge. Therefore, at the boarding time, after checking the baggage in the lounge, the customer will be escorted directly to the take-off area of ​​the plane using the shuttle car provided by the Saphire cooperation team (Koperasi Satya Ardhia Angkasa Pura II).

To promote regional values, the Saphire Executive Lounge works with local artists to hold exhibitions of paintings with different themes every three months. The paintings are displayed in several corners of the wall that beautify the lounge. In addition to the painting exhibition, Saphire Premiair Executive Lounge also presents local content through traditional food that adorns the menu of all you can eat buffets. Siomay is one of the traditional menu of customer favorites which is now known as Halim's signature food Saphire Lounge.

Apart from buffets, the lounge with a capacity of 50 seats with an area of ​​221 square meters also provides other standard facilities, such as shopping centers, private spaces, prayer rooms, smoking rooms, wi-fi, toilets, and most recently reflexology. Customers and airline passengers can enjoy reflexology services from professional therapists from 07.00 - 19.00. The  initiatives of this reflexology is an effort by Saphire Premiere Executive Lounge to improve service convenience for customers.

Business Development Plan

Saphire Premiair Executive Lounge Halim Perdanakusuma Airport plans to deliver end-to-end service. Completing Check-In Assistance and Fast Track services, service users will be able to enjoy baggage claim services. Without having to wait long, the lounge staff will help airline passengers make baggage claims when they arrive at the destination airport.

PT. IAS Support Indonesia - Serving the Best